CaixaBank is embarking on a new technological journey with its “Cosmos” plan, part of the 2025-2027 Strategic Plan, involving an investment of €5 billion. The plan aims to enhance agility, develop new services, improve operational excellence, and strengthen security standards. It includes the integration of AI and new technologies to streamline processes for employees and customers, offering a more personalized and efficient banking experience. By implementing cutting-edge capabilities, CaixaBank seeks to revolutionize its customer service model and increase digital self-service options.
The plan also includes the development of cloud data technology and AI applications to improve information access and data analytics in real time, enhancing business intelligence and efficiency across the board. Moreover, by automating IT operations through AI, the bank aims to reduce incident resolution time and operational costs significantly. To support this initiative, CaixaBank plans to recruit 3,000 new employees, with a focus on IT specialists, to drive innovation and expansion.
Recognized as a leader in innovation, CaixaBank is dedicated to meeting the evolving needs of its close to 12 million digital customers. Through its technological subsidiary, CaixaBank Tech, the bank is at the forefront of digitization, utilizing cloud computing, AI, and big data to enhance customer experiences, improve services, and strengthen security measures. This focus on digital transformation has garnered international recognition, with CaixaBank being awarded several accolades for its innovative approach to banking.
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